Business Process Consultant
6 days ago
Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our people are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
We are inviting applications for the role of Consultant – Major Incident Manager who will be responsible for delivering process trainings. The ideal candidate should have experience in acting as an SME in different IT projects, working with suppliers and partners in a common setting in a multicultural environment, and managing/leading large conference calls/war rooms preferred.
The successful candidate will possess a proficient overall understanding of IT landscapes, relevant IT industry knowledge and technical skills, and experience with customer management: customer interactions, addressing issues & presenting accordingly.
Additionally, the individual should have solid communication skills highly assertive, analytical approach and can-do attitude, good facilitation/conflict resolution skills, ability to identify situations that require intervention and act accordingly, problem solving approach - including logical, systems oriented mindset logical reasoning, change orientation - ability to adapt to changes quickly and work independently, individual performer - ability to organize & prioritize High levels of energy and motivation, concise writing skills - ability to capture complex situations in short, relevant statements, organized personality with attention to details, able to work simultaneously on different projects, good communication skills at all levels within Genpact, the customer organization and the customer&rsquos suppliers and partners, training abilities - good interpersonal, facilitation and presentation skills, ITIL Foundation & ITIL Service Operation certification, experience in Process Improvement Methodologies [Lean, Six Sigma and/or Processes Re-engineering, others] - Application & Execution, Working Experience of ServiceNow (Ticketing tool), Excellent English interpersonal skills (written and oral), with experience interacting with all levels of management both within Company and Customer organizations, excellent knowledge, experience and excellence within the specific area of Incident and Problem Management.
To be considered for this role, applicants should hold a Bachelor's Degree required preferably in Computer Science, Information Systems, or related field, very good written and presentation / verbal communication skills with experience of customer interfacing role, in-depth requirement understanding skills with good analytical and problem solving ability, interpersonal efficiency, and positive attitude.
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