Technical Service Leader for SAP S/4HANA Implementations

2 weeks ago

Bengaluru, Karnataka, India SAP Full time

About the Role

We are seeking an experienced Technical Service Manager to join our team, supporting customers in their adoption of SAP S/4HANA on their path to the Intelligent Enterprise.

As a trusted technical advisor, you will safeguard and optimize customer investments into SAP Enterprise Cloud Services. You will own the customer landscape and advise on critical and complex landscape changes during lifecycle management.

You will work closely with Customer Delivery Managers and ECS internal service delivery teams to serve and delight our customers by providing quality services throughout their entire lifecycle.

This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization.

The successful candidate will have 8+ years of experience with SAP Basis administrative duties and strong customer-facing SAP Technical Consulting experience.

Key Responsibilities:

  • Primary contact for the customer regarding technology discussions
  • Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required
  • Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond)
  • Support the CDM and the TechOps teams for execution of the service delivery plan and calendar
  • Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer
  • Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders
  • Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration
  • Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.
  • Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements
  • Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion
  • Support the migration roadmap together with partners, System Integrators, and/or SAP Professional Services
  • Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools
  • Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc.

Requirements:

  • Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management
  • High proficiency in customer communications and presentations is required
  • High proficiency in the SAP product portfolio, offerings, and industry solutions
  • Good understanding of SAP solutions (releases, platform interdependencies, etc.)
  • Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment
  • Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP)
  • Willingness to undertake customer-related travel on short notice

Compensation Package:

The estimated salary for this position is $120,000-$180,000 per year, depending on location and experience. We offer a competitive benefits package including health insurance, retirement savings plan, and paid time off.

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