Customer Care Specialist

1 week ago


Vadodara, Gujarat, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Technical Support Professional

We are seeking a highly motivated and detail-oriented Technical Support Professional to excel in our organization.

The ideal candidate will have 1-3 years of experience in a technical support function, preferably in a software-as-a-service environment. Confident working in an international time zone is highly preferred. Familiarity with helpdesk ticketing systems, such as Zendesk, is a plus.

Key Responsibilities:
  • Analyze and troubleshoot issues to resolve problems efficiently.
  • Communicate effectively with colleagues and clients through various channels.
  • Collaborate with development, product management, and customer onboarding teams to provide excellent customer care.
Requirements:
  • Bachelor's degree or equivalent education and experience.
  • High level of energy, drive, enthusiasm, initiative, commitment, and professionalism.
  • Strong organizational and planning skills, with a self-starter mindset.
  • Proficiency in Microsoft Excel fundamentals is a plus.
  • Accounting and auditing knowledge is a plus.

Able to work independently and as part of a team, the successful candidate will be open-minded and willing to learn in a dynamic environment.


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