Customer Support Specialist
1 month ago
Job Summary:
VSERVE EBUSINESS SOLUTIONS INDIA PRIVATE LIMITED is seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service, processing orders, and managing inventory levels.
Key Responsibilities:
- Process orders received by phone or email, including arranging shipments and handling customer service issues.
- Track inventory levels to ensure accurate and efficient order fulfillment.
- Enter order details into computerized accounting systems to track costs and profits.
- Communicate with customers about order status and shipping details as required.
- Take payment information over the phone or Internet from customers to process credit card transactions.
- Answer questions about order status, shipment schedules, and product information to help resolve customer concerns.
- Review order forms to ensure all required information has been provided.
- Communicate with suppliers or manufacturers to obtain product information or status updates on orders.
Requirements:
- Minimum 3 years experience in Order Processing - Purchase.
- Exceptional attention to detail and accuracy.
- Ability to work independently and meet deadlines.
- Familiarity with Microsoft Office and Google Docs, SAP, ERP.
- Strong written and verbal communication skills.
- Shift Timing: Night Shift (as required by client).
- Work from Office only.
- Basic Order Management / Sourcing / Material Followup Experience.
- Good communication as it involves voice process.
- Good in Excel and Word.
- Basics of SAP / any ERP Software.
Benefits:
5 days working, Medical Insurance, PF, Paid Holidays
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