Global Partner Success Manager

4 days ago


Pune, Maharashtra, India Avalara Full time
About the Role

The Manager, Partner Services, is responsible for leading and scaling the partner services function in India. This role oversees three specialized teams: Partner Engagement Desk, Partner Success, and Technology Partner Services.

Key Responsibilities
  • Ensure seamless partner engagement, implementation services, and technical services.
  • Optimize operational efficiencies, drive partner experience, and align partner services with business objectives.
  • Develop and nurture strong relationships with partners to enhance collaboration and business growth.
Requirements
  • Bachelor's degree in engineering, operations, or a related field (Masters preferred).
  • 6+ years of experience in technology operations or a related function within a SaaS or technology-driven environment.
  • 2+ years of experience in people management.
  • Excellent problem-solving, project management, and communication skills.
  • Proficiency in CRM tools (e.g., Salesforce), partner portals (e.g., Mindmatrix), and support platforms.


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