Senior Executive Maintenance Specialist

3 weeks ago


Chennai, Tamil Nadu, India 282 KONE Elevator India P Full time

KONE India is embarking on an exciting growth phase, and this represents an opportunity to join our Chennai team as a Senior Executive Maintenance.

Key Responsibilities:

  • Ensure customer satisfaction through quality of service and regular communication.
  • Accurately report work performed in real-time to ensure the accuracy of e-Optimum and Customer Notification.
  • Maintain excellent relationships with customers, contact persons, and end-users by applying an Ambassador attitude.
  • Ensure equipment safety and performance.
  • Manage the site environment during service operations.
  • Identify site risks and communicate them to the supervisor.
  • Take immediate action on site in case of high-risk identification and apply the escalation procedure.
  • Identify unplanned service repairs based on equipment needs, contact the on-site contact person, and perform them.

Service Operations:

  • Ensure end-user and site safety.
  • Ensure a safe working environment.
  • Carry out operations according to maintenance instructions and safety instructions.
  • Execute service visits (planned maintenance, callouts, and service repairs) respecting the schedule and time limit.
  • Effectively plan workload in conjunction with the service supervisor.
  • Raise sales leads to the supervisor.
  • Submit time sheets based on execution.
  • Manage proximity stock, identify spare needs, and request spares from the supervisor.
  • Keep service tooling, vans, instruments, etc., safe, maintained, and in good condition.

Leadership/People Management:

  • Regularly update the supervisor on relevant information.
  • Be familiar with all aspects of lift and associated technology and attend proposed training.
  • Give training/coaching to persons nominated by the supervisor.
  • Minimum 6+ years of experience in Maintenance with relevant education.
  • Career progression opportunities within a global organization.
  • Total reward elements that engage and motivate employees.
  • Comprehensive learning and development programs.

About KONE:

KONE is a global organization with a commitment to innovation and customer satisfaction.



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