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6 days ago
Are you a seasoned operations expert with a passion for driving continuous improvement and productivity gains?
Job DescriptionThe Account Delivery Head will be responsible for overseeing day-to-day operations, managing service delivery issues, and implementing preventative measures to ensure seamless process management.
This role requires strong leadership skills, excellent stakeholder and relationship management abilities, and the ability to drive operations teams towards delivering high-quality results.
The ideal candidate will have 18 years of experience in contact center operations, strong B2C/B2B sales experience, and digital marketing ads sales experience.
They should possess strong analytical and problem-solving skills, be able to manage large and diverse teams across multiple sites in a fast-paced environment, and handle rapid change and ambiguity.
A strategic thinker with excellent communication skills, the Account Delivery Head will establish a culture of innovation, foster a collaborative environment, and ensure the delivery of high-quality results.
Key Responsibilities- Manage day-to-day operations according to requirements and SLAs
- Establish necessary infrastructure for service providers
- Provide exceptional people and process management
- Drive operations teams to deliver continuous improvement and productivity/quality gains
- 18 years of experience in contact center operations
- Strong B2C/B2B sales experience
- Digital marketing ads sales experience
- Strong analytical and problem-solving skills
- Ability to manage large and diverse teams
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Digital Content Strategist
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