Collection Account Specialist

7 days ago


Gurgaon, Haryana, India WNS Full time

At WNS, we leverage our expertise in Business Process Management to deliver innovative solutions to clients across various industries. Our team of dedicated professionals strives to drive operational excellence and transform outcomes for our clients.

The role of a Collection Account Specialist at WNS involves making outbound calls and receiving inbound calls to collect on delinquent accounts. This requires a sense of urgency and professionalism to negotiate payment arrangements with customers, overcome objections, and prevent accounts from being assigned to an outside collection agency.

Key Responsibilities:

  • Handle phone calls to request payment for past due accounts ranging from 1 to 60 days delinquent
  • Negotiate best possible arrangements, including settlement, re-contracts, and payment plans
  • Must follow company policies and procedures, including compliance with applicable collections laws and HIPPA

This role is ideal for individuals with a strong background in US collections and excellent communication skills. If you are looking to join a dynamic team that values professionalism and customer service, this could be the perfect opportunity for you.



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