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Technical Support Specialist

1 week ago

Gurgaon, Haryana, India REA Cyber City Full time
Company Overview
A leading online real estate company in three continents, REA Group is a market leader with a strong presence in India through its Tech Center in Cyber City. The company values diversity, equity, and inclusion, and is committed to providing a working environment that supports employee growth and development.

Job Description
The End User Computing team within the Tech and Data department is responsible for delivering exceptional tech support to local and remote employees, ensuring they are happy and productive by empowering them with the best technology. As a Technical Support Associate, you will be part of this team, helping to troubleshoot technical issues, provide face-to-face and remote support, and contribute to broader Enterprise Technology projects as required.

Key Responsibilities:
  • Provide technical support and advice on systems, devices, and user access management for REA staff.
  • Encourage self-service for staff to resolve technical problems using engaging articles, digital dashboard content, automated macros within our ticket management platform.
  • Contribute to broader Enterprise Technology projects as required by Project Leads and teams.

Requirements:
  • 2-4 years experience in a Tech Support role.
  • Possession of knowledge across Windows Desktop Platforms (Windows 10 & 11), Apple Mac Platforms (macOS & Linux fundamentals), Mobile platforms (iOS, Android).
  • Mastery of latest versions of Microsoft Office, Adobe suite, and other Enterprise software.
  • Ability to demonstrate an understanding of network concepts (routers, switches, LAN/WAN), troubleshoot and break down hardware and software issues.

What We Offer:
  • A hybrid and flexible approach to working.
  • Transport options to help you get to and from work.
  • Meals provided on site in our office.
  • Flexible leave options including parental leave, family care leave, and celebration leave.