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Learning and Development Specialist
2 weeks ago
We are seeking a skilled Learning and Development Specialist to join our team as a Last Mile Training Manager. In this role, you will lead the coordination and execution of hourly employee training and leadership onboarding/development activities using network developed programs.
Key Responsibilities:
- Lead a team of hourly trainers and/or Learning Coordinators including their deployment, development and productivity.
- Act as a proactive and productive liaison/partner with internal customers and the Operations Learning team by consistently seeking to make a positive impact on key business safety, quality, productivity and customer experience metrics.
- Partner with operations leaders across all areas of the Sort center to identify training needs and schedule training events to meet production forecasts and labor gaps.
- Ensure network standard training programs are implemented and consistently utilized as required in the fulfillment center.
- Manage and customize training content to meet local needs and track compliance to these training materials.
- Analyze and understand data to suggest improvements for training and operations.
- Implement network standard training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, manager technical training, etc.).
- Drive a continuous improvement culture by coordinating and facilitating Continuous Improvement Essentials activities in partnership with operations leaders.
Requirements:
- A completed Bachelor's Degree from an accredited university or 5+ years Amazon experience.
- 5+ years of related experience.
- Experience coaching and delivering messages related to performance.
- Experience interpreting data analytics using advanced Excel strategies.
- Experience coaching and delivering messages related to performance.
- Proficiency in computer usage, email, MS Office Suite.
- Evidence of ability to prioritize, manage and complete projects with tight deadlines.
- Experience developing and implementing department goals and strategies based on broader organization goals.
- Experience working with and delivering training/information to peers, hourly associates as well as exempt personnel.
Preferred Qualifications:
- Master's Degree in related field.
- Resume that shows steady progression in Training/Learning Management for the last 5+ years in a manufacturing/production/distribution leadership role.
- Ability to adapt well to fast-paced, yet ambiguous, environments with changing circumstances, direction, and strategy.
- Desire to thrive in a dynamic, growing environment.
- Previous Kaizen/Continuous Improvement experience.