I/O Engineering Consultant

3 weeks ago

Hyderabad, Telangana, India UnitedHealth Group Full time
Optum Engineering Consultant Role

At Optum, we strive to deliver care and technology to help millions of people live healthier lives. As an I/O Engineering Consultant, you will play a crucial role in improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

Key Responsibilities:

  • Manage day-to-day operations of the department to achieve documented company, division, and department objectives.
  • Engineer packages and deployments of operating system images and end-user device software.
  • Perform product analysis, quality assurance, user acceptance testing, troubleshooting, and support.
  • Coordinate with multiple teams and departments to implement, maintain, support, and enhance the end-user device experience.
  • Work with Infrastructure teams to ensure a common user experience between end-user devices and other third-party vendors, such as Citrix.
  • Perform system administration and updates as required, including anti-virus updates, operating system, and software updates.
  • Manage and administer systems such as Microsoft Endpoint Manager (System Center Configuration Manager and Microsoft EMS/Intune) and Active Directory environments.
  • Research complex technical problems and identify, implement, document, and communicate technical fixes.
  • Function as a Tier-3 technical escalation point for large-scale or complex end-user problems.
  • Review Incident Reports to identify systemic end-user device issues.
  • Participate in a collaborative design and solution delivery environment.
  • Adhere to all documented departmental policies, procedures, and knowledge base documentation.
  • Accurately follow documentation and checklists to ensure efficiency and consistency with all build, test, and validation activities.
  • Use routine troubleshooting methodologies that provide efficient, effective resolution, and minimize impact to the customer.
  • Maintain detailed and accurate records in workload management, asset management, and administrative applications.
  • Actively maintain education and cross-training on all departmental areas of expertise.
  • Maintain certifications and attend training when available and appropriate.
  • Role model and mentor to all levels in the department for all areas of support and function.
  • Assist leadership in identifying opportunities for process improvement within and outside of the department.
  • May perform other duties upon request.

Required Qualifications:

  • Any Bachelor's degree.
  • Certification - SCCM.
  • Certification - Windows Server Admin.
  • 7-10 years of relevant experience.
  • Experience tracking and remediating software vulnerabilities.
  • Experience troubleshooting/managing Windows 10 and Microsoft's upgrade cycle.
  • Experience managing/configuring Microsoft Apps.
  • Experience with Wise Script.
  • Knowledgeable in reading and understanding of Configuration Manager logs to resolve issues.
  • Knowledgeable in distributing Windows updates to workstations via Configuration Manager.
  • Knowledgeable with Windows Store.
  • Knowledgeable in OSD (Operating Systems Deployment) experience using Configuration Manager Task Sequences.
  • Knowledge with MS Intune.
  • Knowledge with software packaging.
  • Knowledgeable in the management and configuration of Group Policy Objects (GPOs).
  • Skilled in troubleshooting application installation issues on workstations.

Preferred Qualification:

  • Certification - Intune.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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