Advanced Network Specialist

2 weeks ago

Tiruppur, Tamil Nadu, India beBeeNetwork Full time ₹ 15,00,000 - ₹ 25,00,000
Job Overview:

The Advanced Network Specialist will be responsible for managing and owning support tickets related to existing customer services, designing and implementing changes as per client requirements, and working closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks.

Main Responsibilities:
  • Regular communication with existing customers
  • Providing 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
  • Taking ownership and effectively managing support tickets for incidents, change, and service requests
  • Planning and completing projects assigned by the Head of 3rd Line Network Support
  • Documenting customer solutions – CMDB, Visio documentation, technical summary write-up
  • Performing DR/Failover Testing
  • Supporting and mentoring 2nd Line engineers
  • Providing resources to the solution delivery team in supporting the configuration and implementation of new customer projects
  • Participating in on-call rota out of hours for high-priority incidents
Technical Environment:
  • Switching: Cisco, Meraki, Aruba, HP, Dell, Juniper
  • Wireless: Cisco, Meraki, Aruba
  • Security: Palo Alto, Prisma, Fortinet, Cisco ASA
  • SD-WAN: Citrix, Viptela, Meraki, Fortinet, Nuage
  • Cisco NAC ISE, SD-A/DNAC, DOT1x
  • Cisco Nexus 7xxx, 5xxx, 2xxx series
Requirements:
  • Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level
  • In-depth knowledge of configuring and troubleshooting network security devices/protocols
  • Ability to troubleshoot and isolate faults to identify root cause and bring to resolution
  • Advanced knowledge of layer 2 and 3 protocols
  • Experience using at least one of the following firewalls: Palo Alto, Fortigate Cisco ASA
  • Strong knowledge of OSPF and BGP in an ISP environment
  • Proficient in packet capture and interpretation

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