Work Force Operations Specialist
2 weeks ago
Key Responsibilities:
- Analyze Key Performance Metrics (KPM) to identify areas of improvement.
- Develop and implement strategies to enhance call center performance.
- Collaborate with all levels of management across various locations.
- Utilize Excel skills to track and analyze data.
- Optional: Possess knowledge of SQL or inContact.
Requirements:
- Minimum 1-year experience in WFM RTA positions.
- Solid work ethic, excellent time management, integrity, positive attitude, and strong attention to details.
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