Software Quality Assurance Specialist

3 days ago

Hubli, Karnataka, India beBeeIvr Full time ₹ 1,00,00,000 - ₹ 2,00,00,000
IVR Tester Role

The ideal candidate will possess a strong background in Quality Assurance, particularly in crafting and executing IVR test cases within the Healthcare sector.

This position involves identifying QA test scenarios, collaborating with product and technology partners to deliver an exceptional user experience with a focus on quality.

Key Responsibilities:

  • Create, execute, and automate complex functional and regression test scenarios to prevent defects from occurring.
  • Evaluate test coverage and execution of test cases that exercise all critical inter-system integration points.
  • Responsible for initiatives of high complexity, high risk, and visibility; manage multiple initiatives of varied complexity simultaneously; provide feedback on and suggestions for improving QA Processes.
  • Review and provide feedback on requirements, technical design, and specifications through User Story / Backlog Refinement sessions.
  • Accountable for Test planning including Test Plans, Test Data Requirements, Test Scenarios, Test Cases, Test Results, Test Strategy and Test Summary reports) leveraging user stories, business requirements, UX design specifications.
  • Conduct Manual and automated testing.
  • Demonstrate a strong understanding of Defect Workflow, Agile methodology.
  • Identify and document all defects and customer experience concerns.
  • Manage the test artifacts and approval process.

Required Skills and Qualifications:

  • A minimum of 5 years of experience in the software industry with Quality Assurance expertise, including creating test plans, test cases, tracking defects, reporting status to various levels within the organization.
  • Experience testing Omni Channel (Voice and Chat) Natural Language Processing (NLP), conversational AI, and cognitive solutions.
  • A minimum of 2 years of experience with automated test tools, including Hammer On Demand and/or Hammer Call Master and Selenium WebDriver and/or Playwright.
  • Proficiency in Python, Java, or JavaScript for test automation.
  • Knowledge and experience testing software applications within the Healthcare industry.

Preferred Qualifications:

  • Familiarity with Text to Speech, Speech to Text.
  • Familiarity with utilizing Postman or SOAP UI for API testing.
  • Experience working in SAFe / Agile environments.
  • Understanding of Rally for project and test management.
  • Experience writing and executing IVR test cases.

Requirements:

  • Must be available to join immediately.
  • Must work remotely from India.
  • Must be able to work during second shift hours.

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