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Digital Market Operations Manager
1 week ago
Gems Paradise is seeking an experienced E-commerce Executive to lead our online retail operations.
The successful candidate will be responsible for managing product listings, orders, inventory, customer support, and sales performance analysis. This role requires excellent communication skills, a strong interest in e-commerce and digital marketing, and proficiency in MS Excel, Google Sheets, and data management tools.
Key Responsibilities:
- Product Listing & Catalog Management:
- Develop and implement strategies for creating and managing product listings across various e-commerce platforms.
- Ensure accurate product descriptions, images, and pricing updates.
- Optimize product content to improve visibility and sales.
- Order Processing & Inventory Management:
- Streamline order processing and inventory management procedures.
- Coordinate with logistics partners for timely order fulfillment and delivery.
- Monitor and update stock levels to avoid discrepancies.
- Customer Support & Engagement:
- Provide exceptional customer support through multiple channels.
- Handle returns, refunds, and order-related issues promptly.
- Ensure high levels of customer satisfaction.
- Marketing & Promotions:
- Assist in planning and executing digital marketing campaigns.
- Manage social media pages and create engaging content.
- Sales Performance Analysis:
- Analyze online sales trends and key performance metrics.
- Provide insights to improve sales strategies and customer experience.
- Research competitors and suggest pricing and promotional strategies.
