Process Development Specialist

6 days ago

Hyderabad Secunderabad Telangana, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

Job Summary

We are seeking a highly skilled Process Associate to support our clients via chat, email, and other support tools. This role involves providing prompt and efficient service to customers, escalating any issues, and maintaining acceptable performance metrics.

Key Responsibilities:

  • Provides prompt and efficient service to the client including the appropriate escalation of any issues.
  • Fulfils and maintains acceptable performance metrics such as quality, productivity, and attendance.
  • Actively seeks solutions through logical reasoning.
  • Demonstrates strong problem-solving capabilities and assist customers in case of any issues.
  • Serves as an advocate for the user community.
  • Label content and flag for action.
  • Understand and remain up to date with client policies and guidelines resolve inquires according to defined policies and procedures.
  • Provide Email/Chat, back-office operations support and troubleshoot, resolve issues and provide third-party app support & testing.

Required Skills and Qualifications:

To succeed in this role, you will need:

  • A Diploma/Advanced/Higher/Graduate Diploma in any field.
  • Effective, clear, and professional written communication in English to support clients (Read and write grammatically correct sentences) via Chat, Email, and other support tools.
  • Fresh graduate or candidate with experience in service support/related field.
  • Ability to commit to 24 X 7 rotating shift.
  • Flexibility to take on multiple tasks, problem-solving/critical thinking skills.
  • Demonstrates composure, professional attitude, and technical (Computers, Internet) savvy.

Benefits:

As a Process Associate at our organization, you will have the opportunity to:

  • Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation.
  • Make an impact - Drive change for global enterprises and solve business challenges that matter.
  • Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities.
  • Work with the best - Join a team of bold thinkers and problem-solvers who push boundaries every day.
  • Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Others:

Please note that we do not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.

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