Industrial Fashion Innovation Specialist
5 days ago
About Clothing Tech, a Hexagon Venture
We are revolutionizing the fashion industry with our cutting-edge technology. As a leader in fashion design CAD software, we empower designers to merge creativity and innovation with automation.
Our mission is to compress time from sketchpad to retail, enabling brands to manage the fourth dimension of time efficiently. With our groundbreaking solution, FashionrTM, you can reduce costs and time per style while improving sustainability initiatives, fit consistency, profit margins, and overall process efficiencies.
Job Overview
This role requires an expert who has experience in garment manufacturing, loves technology, and thrives in a fast-paced environment. You will work closely with customers, providing exceptional support and collaborating with cross-functional teams to deliver high-quality solutions.
Key Responsibilities:
- Becoming an expert user of our proprietary software, FashionrTM, through on-the-job training.
- Regularly testing new software functionality, confirming stability, and communicating bugs to the development team.
- Working on customer-specific projects, utilizing your knowledge of garment construction, patternmaking, costing, and finish development to create digital assets.
- Providing daily support to users, answering questions, analyzing problems, and quickly finding solutions, under the guidance of the Customer Success Lead.
- Collaborating with sales teams to prepare for and deliver product demonstrations, showcasing the benefits of our technology.
- Developing digital fabrics, avatars, and trims/finishes as a value-added service to customers.
- Optimizing processes to increase customer satisfaction and improve efficiency.
- Tracking customer interactions, including installation activities, reported issues, and completed solutions, along with any additional support needed from engineering or commercial functions.
Requirements:
- Garment Manufacturing, Garment Technology, Technical Design, Garment Construction, Materials and Labor Costing, Patternmaking and Fitting skills; 5+ years of apparel manufacturing and technology experience preferred.
- Competency in Azure, Microsoft Suite, Adobe Creative Suite, Flat Patterning, Gerber/Accumark, Lectra, or OptiTex 2D pattern software, with PLM experience being a plus.
- Able to work independently, possess keen attention to detail, excellent follow-through skills, and be proactive.
- Quick, collaborative, and creative, able to thrive in a deadline-driven environment.
- Ability to multitask and handle multiple projects simultaneously, with strong communication skills in English (verbal and written), and a willingness to work within a team environment.
- Experience working with garment customers, helping build target products using multiple tools.
Educational Requirements:
A Bachelor's degree or above in Industrial Engineering, Fashion Technology, Garment Manufacturing, Patternmaking, or equivalent work experience is preferred.
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