Fulfillment Center Supervisor

2 days ago

Bengaluru, Karnataka, India Amazon Full time

About the Role

We are seeking a highly motivated and experienced Team lead to join our GSF FC operations team. As a Team lead, you will be responsible for managing end-to-end operations, driving performance management of your team members, and continuously improving the delivery process.

Key Responsibilities

  • Manage end-to-end operations for either one large site or execute inbound and outbound operations, coordinate physical and virtual workflows, or flow of orders and materials to ensure products are shipped on time to meet customer delivery promise
  • Drive performance management of your team members, prepare and implement training and development plans for associates
  • Continuously improve the delivery process, attain a sustained level of delivery performance improvement
  • Conducting 4M and 5S audits for the delivery station on a daily basis
  • Stand-in for Area Manager
  • Ability to manage day and night shifts
  • Consolidate information from different sources to determine daily load plan requirements for the facility, then adjusting and executing accordingly
  • Monitor system generated routing solutions and provide viable routing solutions and make decisions on deliveries outside of the normal routing matrix
  • Lead the order batching strategy to ensure efficiency while protecting customer experience
  • Allocate labor from various sources, lead meetings, direct and assign job duties for FC Associates
  • Perform in-depth problem-solving in all areas to ensure successful and continuous operations
  • Train, audit, and support FC Associates to perform Amazon standard operating procedures and utilizing equipment and software
  • Ensure FC associates have proper tools to perform the job and coordinate repair or replacement when needed
  • Communicate with internal and external suppliers using all communication channels available
  • Report and escalate systemic issues to management as necessary and in a timely manner
  • Participate in initiatives to ensure Safety and Operational Excellence, Identify, address, and resolve safety hazards within the Fulfillment Center
  • Fully understand processes and daily goals and make recommendations to improve performance
  • Perform administrative duties and additional functions as needed and determined by management
  • Support and work in all areas of the Fulfillment Center as required and as determined by site management
  • Support other spokes, fulfillment centers as required and as determined by city leadership

Requirements

To be successful in this role, you should have:

BASIC QUALIFICATIONS

  • 1 year of customer-facing environment, warehousing, logistics, or manufacturing experience
  • Bachelor's degree
  • Speak, write, and read fluently in English
  • Experience with Microsoft Office products and applications
  • Experience with Excel

PREFERRED QUALIFICATIONS

  • Experience in customer-facing environment, warehousing, logistics, or manufacturing

About Amazon

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

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