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Team Leader

1 week ago

Kolkata, West Bengal, India Demographic HR Services Full time

Demographic HR Services is hiring a Team Leader to lead our Customer Service (Voice) team. As a successful candidate, you will have 2+ years of experience in managing teams in an international BPO environment. Your expertise in driving customer satisfaction and employee engagement will help us achieve our goals.

About the Role
  • Lead and supervise daily operations of the Customer Service (Voice) team
  • Implement strategies to improve team performance and engagement
Requirements
  • Experience as a Team Leader in an International BPO (Customer Service - Voice Process)
  • Proven track record of improving CSAT and ASAT scores
  • Ability to analyze data and implement improvements based on metrics
What We Offer
  • Fast-track Career Growth – Leadership development & career advancement opportunities
  • Global Exposure – Work with a leading international BPO
  • Training & Development – Enhance your leadership & customer service skills