Senior SAP SD Support Specialist

3 weeks ago

Chennai, Tamil Nadu, India The Sanmar Group Full time
About the Role

We are seeking a highly skilled SAP SD Support Specialist to join our team at The Sanmar Group. The successful candidate will be responsible for providing expert-level support and guidance to end-users on SAP SD application-related issues.

Key Responsibilities
  • Provide SAP SD Incident Management support with integration insight on other support modules
  • Work with SAP SD Lead in resolving problems and provide changes as required
  • Provide SME Support in resolving the SAP Application issues (Includes RCA, Problem resolution)
  • Provide functional insights to Technical Team for Incidents and Problem tickets which could not be solved by L2 team
  • Requests handling through Ticketing tool (Which includes follow up, updating Incident and closure within stipulated SLAs)
  • Strong knowledge in Integration of SD/FI, SD/MM, SD/PP scenarios
  • Change Management: Responsible for Test plan preparation of all CR's more than 3 days of effort (medium & complex CR's)
  • Gather and publish Data for various stake holders (MIS, Operational KPIs, etc.)
  • Knowledge Management ( Creating/ updating the System documentation and Training/ User Manuals)
  • Regularly Collaborate with Business / HR on providing SAP Process and solution insights for End user training, New Joiners and Chief Executives
  • SAP Roles & Authorization Management
  • Continuous Business Process improvement initiatives
Requirements
  • Good Knowledge in all the SAP SD Concepts (SD Pricing, Document controls, GST and E-Invoicing, Variant Configuration, Batch Management, Credit Management/ FSCM, etc.)
  • Good Knowledge in SAP integration Areas with SAP OTC- ECC/S4 and Interface with other Applications (API, IDOCS etc.)
  • Basic ABAP Debugging Knowledge
  • Knowledge in SAP HANA, Exposure to Support Projects and End to End Implementation projects
  • Good Communication and Interaction skills with Stake Holders ( Business owners, End users, Solution Architects, etc.)
Working with Us

We are a dynamic and growing company, and we offer a comprehensive range of benefits to our employees. If you are a motivated and experienced professional looking for a new challenge, please submit your resume for consideration.

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