Customer Support Engineer II
3 weeks ago
We're a pioneering company that's revolutionizing the automotive retail industry with our cloud-native platform. Our mission is to transform the way car dealerships and manufacturers interact with customers, leveraging cutting-edge technology and innovative solutions.
Job Title: Customer Support Engineer II - Integration
Location: Tekion Bangalore, India
We're a team of passionate innovators, entrepreneurs, and industry experts who are harnessing the power of Big Data, Machine Learning, and AI to create seamless, elegant, and intuitive solutions for the automotive retail ecosystem.
Core Responsibilities- Take ownership of customer issues and drive them to resolution
- Research, diagnose, and troubleshoot system issues to identify solutions
- Escalate unresolved issues to internal teams using standard procedures
- Understand the application both functionally and technically
- Perform data analysis and modeling future data integration structures
- Refer to internal databases and external resources to provide accurate technical solutions
- Ensure all issues are properly logged and documented
- Prioritize and manage multiple open issues simultaneously
- Prepare accurate and timely reports and log filtering
- Experience as an Application Support Engineer or Integration Support
- Working knowledge of SQL, databases, and basic network configuration
- Knowledge of DB, APIs, and Postman
- Coding skills in JavaScript or Java are a plus
- Previous experience in application, production, or product support in Integration
- Ability to learn and master employer-specific software
- Complex problem-solving skills
- Effective written and verbal communication skills
- Ability to diagnose and address application issues
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