Front Office Team Member

5 days ago

India beBeeCustomerService Full time ₹ 59,05,600 - ₹ 80,64,000
Job Opportunity:

As a member of our Front Office team, you will be responsible for delivering exceptional service to our guests. This includes greeting and checking-in guests, responding to their requests, and handling their accounts in a professional and courteous manner.

You will take the initiative to add a personalized experience for each guest, promoting our hotel facilities and looking for opportunities to enhance their stay through up-selling services.

Maintaining high standards of customer service at the Reception desk is essential, ensuring that customers' expectations are consistently exceeded.

Responsibilities include overseeing day-to-day operations of the Front Office Department, with any matters affecting the interests of the hotel brought to the attention of management.

Key Responsibilities:
  • Greet and check-in guests professionally
  • Respond to guests' requests and concerns promptly
  • Handle guest accounts and resolve any issues efficiently
  • Take initiative to personalize guests' experiences and promote hotel facilities
  • Maintain high standards of customer service at the Reception desk

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