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Enterprise ServiceNow Solution Architect
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ServiceNow Enterprise Architect
We are seeking an experienced ServiceNow Enterprise Architect to lead the architectural strategy, solution design, and roadmap planning for ServiceNow implementations and enhancements in customer-facing domains.
About the Role:
As a ServiceNow Enterprise Architect, you will be responsible for designing scalable solutions leveraging ServiceNow's best practices, ensuring domain separation, security, and performance. You will collaborate with business stakeholders to gather requirements, define target architectures, and translate them into technical designs.
Key Responsibilities:
• Lead architectural design and end-to-end implementation of ServiceNow CSM, FSM, and Sales solutions.
• Design scalable solutions leveraging ServiceNow's best practices, ensuring domain separation, security, and performance.
• Collaborate with business stakeholders to gather requirements, define target architectures, and translate them into technical designs.
• Design and oversee integrations between ServiceNow and CRMs , ERPs, and external vendor systems.
• Define data models, service catalogs, workflows, virtual agent experiences, and customer/partner portals.
• Guide development teams during implementation, ensuring alignment with architectural standards.
• Evaluate new ServiceNow features and plugins and propose adoption plans.
• Define governance frameworks and design principles for global implementations.
• Ensure compliance with platform and security standards, and provide design authority in cross-functional reviews.
Requirements:
• 8+ years of hands-on ServiceNow experience, with specialization in at least two: CSM, FSM, or Sales CRM modules.
• Proven experience as an architect on large-scale ServiceNow transformation projects.
• Strong understanding of:
• CSM Data Model
• FSM Components
• Customer/Partner Portals and lead/opportunity lifecycle
• Domain separation, security model, and scoped applications
• Experience with Flow Designer, IntegrationHub, REST/SOAP APIs, MID Servers.
• Experience integrating with Custom portal and Portal, Angular JS, Java script and HTML, CSS
• Deep understanding of ITOM/CMDB, Virtual Agent, and Performance Analytics as they apply to CSM/FSM.
• Ability to lead technical workshops, create HLD/LLD documentation, and provide architectural governance.
• Certified in:
• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist – CSM / FSM
• ServiceNow Certified Application Developer (preferred)
• Strong analytical and communication skills.
• Experience mentoring ServiceNow developers and junior DeV.
• Customer-oriented with a strong sense of ownership and accountability.
• Ability to thrive in dynamic, fast-paced environments with multiple stakeholders.
What We Offer:
We offer a competitive compensation package, opportunities for growth and professional development, and a collaborative work environment.