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Content Review Associate
2 weeks ago
As a Process Associate, Content Moderation - Marathi at Genpact, you will be part of a high-performing team that drives outcomes that shape the future. We are seeking a skilled individual who can deliver exceptional results in a fast-paced, dynamic environment.
About GenpactGenpact is a global professional services and solutions firm that serves leading enterprises, including Fortune Global 500 companies. With our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI, we drive transformation and growth for our clients.
We value diversity, inclusion, respect, and integrity, and our team-oriented approach makes it an ideal place for self-starting, intellectually curious individuals who are passionate about delivering exceptional results.
Key Responsibilities- Provide resolution to maintain standards of quality and accuracy in content review.
- Review content and provide resolution based on prescribed guidelines, recognizing trends and patterns and raising issues timely.
- Provide insights to help improve support to users, maintaining a thorough understanding of process and policies.
- Deliver excellent customer service to our customers, ensuring their needs are met with professionalism and courtesy.
- A minimum qualification of any graduate (PG an added advantage), with freshers also eligible.
- Fluency in Read/Write English and Marathi language.
- Effective probing skills and analyzing/understanding skills, problem-solving skills with a customer-centric approach.
- Ability to work on a flexible schedule, including weekend shift work.
We are committed to equal opportunities and consider applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws.
