Client Experience Specialist

1 day ago

Thiruvananthapuram, Kerala, India beBeeRelationship Full time ₹ 2,50,000 - ₹ 3,50,000

We are seeking a skilled Client Experience Specialist to join our team.

In this role, you will be the first point of contact for potential and existing clients, ensuring their journey from inquiry to enrollment is smooth, informed, and memorable.

Key Responsibilities:

  • Engage with inbound leads via phone calls, messages, emails, and social media DMs with prompt and accurate responses.
  • Provide clear and concise information about IMWOW's health transformation programs.
  • Guide new leads through the enrollment and re-enrollment process while coordinating with the internal coaching team for smooth onboarding.
  • Maintain, manage, and update client data using our CRM tools and systems.
  • Support clients with after-enrollment needs, escalate concerns when needed, and ensure timely resolution.
  • Coordinate with different internal teams to keep clients updated on any unforeseen delays or process changes.
  • Assist in community engagement and promotional initiatives when required.
  • Conduct data analysis and feedback collection to improve client experience and retention.
  • Meet monthly client conversion targets and contribute to overall business growth.

Key Skills & Traits:

  • Strong communication skills (written and verbal) with a consultative and empathetic tone
  • Ability to multitask and stay composed in a fast-paced, high-interaction environment
  • Good organizational and time-management skills
  • Customer-first mindset with a problem-solving attitude
  • Willingness to take ownership and deliver results
  • Comfort with CRM tools, Excel, and data handling
  • Interest in fitness and wellness will be an added bonus

Qualifications:

  • Graduate in any discipline (Bachelor's degree required)
  • Prior experience in customer service, inside sales, or relationship management is a plus
  • Proficiency in English and basic computer skills (MS Office, CRM software)

Benefits:

  • Be part of India's fastest-growing fitness & transformation ecosystem
  • Work in a collaborative and high-growth environment
  • Contribute to changing lives—one transformation at a time

Schedule:

  • Day shift

Requirements:

  • Reliable commute or relocation to Gurgaon, Haryana
  • Bachelor's degree
  • 1 year of work experience
  • Language: English

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