Senior Examination Operations Specialist

We are seeking a highly organized and detail-oriented Examination Coordinator to join our team.

The Examination Coordinator will be responsible for the administration of examinations, ensuring adherence to established procedures, security protocols, and University regulations. Key responsibilities include:

• Exam Administration: Assist in the seamless administration of examinations, including coordination with officials, implementation of examination security measures, and management of Invigilators, Exam Observers & Vendors.
• Center Audit and Shortlisting: Co-ordinate with officials (Internal and External) to complete the center audit and center shortlisting process, as per deadlines.
• Exam Security: Implement and maintain rigorous examination security measures to prevent cheating, misconduct, and ensure students are aware of and follow the exam protocol.
• Invigilator Management: Assist in managing the pool of Invigilators, Exam Observers & Vendors; this includes training new invigilators and updating existing invigilators on rules/regulation changes before every exam cycle.
• Communication and Coordination: Co-ordination with the designated Exam Partner, learning centers/head office, and keep them updated on exam guidelines.
• Issue Resolution: Monitoring exams real-time and co-ordinate with learning centers, external vendors and head office to address issues real time.
• UFM Case Management: Audit the UFM cases and present them to the exam department for further processing. End to end checks and validation of UFM cases, including managing student escalations with regard to UFM.
• Exam Scheduling: Responsible for validating all examination re-schedule cases and coordinate with the respective team ensuring smooth scheduling.
• Stakeholder Collaboration: Collaborate with internal & external stakeholders including faculty, designated functional heads, learning centers, IT, Observers, Invigilators, and vendors to gather input, address concerns, and ensure smooth coordination of examination-related activities.
• Compliance and Accreditation: Supporting the Examination Manager in ensuring compliance to the University regulations and industry standards and maintain the center's accreditation.
• Exception Management: Ensure compliance on the instructions manual, audit parameters and execution of responsibilities by individuals present at the exam center with various remote proctoring methods.
• Logistics and Reporting: Assist with entry processes, access arrangements, mock exam processes, seating of students & other logistics at exam centers. Generate regular reports and provide recommendations for continuous improvement of the process and examination platform.

To succeed in this role, you will need:

• Excellent Organizational Skills: The ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Strong Communication Skills: Effective communication with stakeholders, including students, staff, and external partners.
• Attention to Detail: High level of accuracy and attention to detail in administering examinations and maintaining records.
• Technical Skills: Proficiency in relevant software applications and systems used in the examination process.

This is an excellent opportunity to work in a dynamic environment, develop your skills and experience, and contribute to the success of our organization.