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Process Associate

2 months ago

Mysore, Karnataka, India Instant IT technology Full time
Job Description

At Instant IT technology, we are seeking a highly skilled Process Associate to join our team. This role is responsible for ensuring compliance to quality regulations and maintaining effective relationships with clients.

Key Responsibilities
  • Monitor all transactions and ensure compliance to quality regulations.
  • Coordinate with internal and external clients and provide assistance on phone and resolve all queries.
  • Ensure optimal level of customer services and collaborate with brokers, and stakeholders for all requests.
  • Maintain knowledge on all technical information and resolve all issues in transactions and perform corrections where required.
  • Manage everyday work activities and inform the supervisor appropriately.
  • Administer and collect all metrics on processes and identify data points to improve all processes.
  • Document all transactions on an everyday basis and collate metrics from various associates and prepare appropriate reports.
  • Monitor all data entry operations and ensure compliance to timeframe.
  • Ensure and maintain effective professional relationships with staff.
  • Perform quality check assessment on all processes of various associates.
  • Coordinate with team members and ensure achievement of all team objectives and goals.
  • Analyze all issues of internal and external clients and provide effective resolutions for same.
Requirements

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a team environment.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.