Customer Interaction Specialist

2 weeks ago


Bharatpur, Rajasthan, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 20,00,000

Role Overview

The ideal candidate will have advanced knowledge of Microsoft Excel software, analytical skills, and experience in customer service.

Key Responsibilities:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on key metrics like conversions and account actions.

Requirements:

  • Advanced knowledge of Microsoft Excel software.
  • Basic knowledge of Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem-solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems like Salesforce.
  • Experience in Zendesk.

Our Offer:

  • A 6-month contract position with a leading global technology company.


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