Support Learner Advocate

5 days ago


Kottayam, Kerala, India beBeeProblem Full time ₹ 6,00,000 - ₹ 12,00,000
Customer Support Representative

We are seeking a highly motivated and customer-centric Customer Support Representative to join our team.

Key Responsibilities:
  • Welcome new learners with a personalized call within 48 hours to guide them through account setup, platform access, and initial orientation.
  • Proactively contact at-risk learners flagged by the system to diagnose challenges and provide solutions, such as academic tips or deadline extensions.
  • Address and resolve learner issues related to billing, platform access, and general inquiries by coordinating with internal teams.
  • Maintain detailed call logs and learner status in the CRM system, and participate in quality assurance assessments.
  • Provide feedback on workflows and suggest enhancements to improve the learner experience.
Requirements:
  • Clear, confident, and empathetic voice communication.
  • Ability to understand concerns, assess needs, and act quickly.
  • Patient and dedicated to improving learner experience and outcomes.
  • Capable of managing call schedules, follow-ups, and reports efficiently.
  • Comfortable using CRM systems, call monitoring tools, and internal platforms.


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