Cloud Network Engineer

2 weeks ago

Bengaluru, Karnataka, India beBeeNetwork Full time US$ 80,000 - US$ 1,20,000

Cloud Managed Services Engineer Role Summary

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We are seeking a skilled Cloud Managed Services Engineer to join our team in this exciting new opportunity. As a Cloud Managed Services Engineer, you will be responsible for providing end-to-end management and technical support to debug complex networking problems reported by customers on our hosted platform/solution.

About the Position:

  • You will monitor and take corrective actions for hosted environment
  • Help customers solve reported product and network problems of varied complexity
  • Replicate customer issues in lab environment
  • Work with engineering teams to replicate customer issues and test possible fixes
  • Work on problems of diverse scope across all solutions from Versa
  • Incident/ticket lifecycle management
  • Setting up infrastructure
  • Create knowledge articles
  • Ability to write bash/python scripts (optional)

Required Skills and Qualifications:

  • Advanced Routing/switching skills/CCNP skills or equivalent level of experience
  • Versa certification is highly preferred (SD-WAN Associate/SD-WAN Specialist)
  • 5+ years of relevant hands-on experience (multiple positions open for varying experience levels)

Essential Skills:

  • ROUTING, OSPF & BGP, MPLS, L3 VPN
  • TCP/IP protocol suite, SFW, NGFW
  • Good understanding of IPSec VPN/SSL-VPN/NAT/GRE
  • Hands-on experience in anti-virus software, intrusion detection, firewalls, and content filtering
  • Understanding of security logs, vulnerabilities, CVEs, threat map
  • Experience in handling perimeter security, endpoint security, web, and email security
  • Well-versed with ticketing related process
  • Working knowledge of Linux/Unix environment
  • Good understanding of Virtualization and related technologies
  • Experience managing, supporting, and deploying network infrastructures
  • Strong ability to diagnose server or network alerts, events, or issues
  • Understanding of common information architecture frameworks
  • Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision
  • Good oral and written communication skills, and ability to address conflict with others constructively
  • Ability to work in 24x7 rotational shifts

Benefits:

  • Experience in configuration and troubleshooting networks and security appliances
  • Experience in Threat Analysis and Security Incident handling
  • Certifications like CEH, GIAC (Global Information Assurance Certification), CCSP will be added
  • SIEM (ArcSight, QRadar or any industry leading tools) administration for standard and Custom Log Source Onboarding of On-prem/Cloud
  • The Ideal candidate will be an individual contributor, who is a self-starter, with excellent interpersonal, communication, problem-solving and troubleshooting skills
  • Commitment to customer delight is a must
  • Debugging hardware & software system level problems in a multi-vendor multi-protocol network environment
  • Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge

Competency:

  • Team player, can-do attitude and takes initiative
  • Ability to work independently as well as in a team (in start-up environment)
  • Good communication skills to work with cross-functional groups
  • Excellent verbal and written communication skills
  • Excellent troubleshooting and problem-solving skills

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