Enterprise Application Support Specialist

2 days ago

Madurai, Tamil Nadu, India beBeeApplication Full time ₹ 40,00,000 - ₹ 50,00,000

Job Title:

A dedicated Application Support Specialist is required to ensure the seamless functioning and maintenance of our enterprise-grade applications.

This role demands a unique blend of technical expertise, problem-solving skills, and user communication abilities. Key responsibilities include supporting application lifecycle management, managing upgrades, ensuring service level agreements are met, and serving as a bridge between business users and technical teams.

Key Responsibilities:

  • Ensure business continuity of applications and related databases.
  • L1 Support - Monitor systems, handle routine issues, job failures, perform first-level triage.
  • L2 Support - Detailed troubleshooting, bug identification, environment support, workflow fixes.
  • L3 Support - Deep-dive technical analysis, architecture-level guidance, complex integrations.
  • Manage and support application deployments, version upgrades, and infrastructure components.
  • Provide production support, resolve issues, and meet defined SLAs.
  • Collaborate with stakeholders for requirement gathering and ensure alignment with business goals.
  • Conduct workflow design and optimization using Appian BPM.
  • Troubleshoot and support templates and integrations.
  • Support integration components using APIGEE and Oracle Integration Cloud (OIC).
  • Analyze data and provide a resolution to business query on data.
  • Work closely with microservices architecture, understand DevOps pipelines.
  • Maintain traceability and transparency through tools such as JIRA.
  • Collaborate with application owners and IT teams to identify enhancements or fixes.
  • Communicate with business users to understand issues and deliver support effectively.

Technical Expertise Required:

  • Appian BPM: Design, development, and support.
  • SQL Server database management and support.
  • Core and Advanced Java.
  • JIRA.
  • Data Analysis.
  • Experience in banking domain is a strong advantage.

Soft Skills:

  • Strong problem-solving skills and analytical mindset.
  • Excellent verbal and written communication.
  • Ability to work under pressure and manage multiple tasks.

About This Role:

We seek a highly skilled professional to fill this critical position.

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