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Airport Passenger Service Agent
2 weeks ago
We are currently seeking a skilled and detail-oriented Airport Ground Staff professional to join our team.
Job Overview:The selected candidate will be responsible for ensuring a smooth and efficient airport experience for passengers, handling check-in procedures, baggage, and boarding processes. They must provide accurate and timely information regarding flight schedules, delays, and services available at the airport.
Main Responsibilities:- Handle passenger check-in procedures, baggage processing, and boarding operations
- Provide up-to-date information on flight schedules, delays, and airport services
- Maintain compliance with all applicable safety regulations
- Answer passenger inquiries and resolve any complaints in a professional manner
- Exceptional customer service skills and excellent interpersonal abilities
- Demonstrated knowledge of airline operations and standard procedures
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions
- Possess effective communication skills in English and local languages, with the ability to articulate complex ideas clearly and concisely
- Ability to work efficiently in a fast-paced environment and handle stress effectively
- Flexibility to work varied shifts, including nights, weekends, and holidays, as required
- Basic computer skills and proficiency in using relevant software applications
- Prior experience in airport operations or customer-facing roles is highly desirable
- A minimum of a high school diploma or equivalent education level, with a bachelor's degree being an asset
