Operations Director

2 weeks ago

Agra, Uttar Pradesh, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 25,00,000
Operations Management Professional

The Operations Team Lead is a key role that demands exceptional leadership abilities, meticulous attention to detail, and the capacity to drive client performance metrics.

Responsibilities include:

  • Driving client KPIs to ensure business growth and success by implementing strategic initiatives and optimizing operational workflows.
  • Effective Stakeholder Management: fostering strong relationships with clients and internal stakeholders through open communication, transparency, and mutual understanding.
  • Maintaining Attrition & Shrinkage of the team by providing regular feedback, coaching employees, and promoting a positive work environment.
  • Performance Evaluation: assessing employee performance, providing constructive feedback for improvement, and recognizing outstanding achievements.
  • Handling customer complaints and resolving issues outside of employee authority through timely and effective solutions.
  • Managing schedule changes, employee call-ins, and other staffing issues to maintain a seamless operation.
  • Filling in for absent employees as needed to guarantee the smooth operation of the business and meet customer expectations.
  • Setting a positive example for all employees by consistently demonstrating a high level of service quality and attention to detail in all tasks.
  • Delegating tasks effectively to employees, prioritizing day-to-day activities, and ensuring overall organizational efficiency.
  • Recruiting and interviewing new hires, supervising employees, and monitoring their performance to ensure job-specific skills are met.
  • Providing safety training and updates to employees, emphasizing workplace safety and adhering to regulatory standards.
  • Conflict Resolution: addressing employee problems promptly to create a harmonious work environment and foster job satisfaction among employees.

Key Skills and Qualifications:

  • Proven experience in team leadership or supervision, driving teams towards shared goals and objectives.
  • Expert knowledge of performance metrics, analyzing data to inform strategic decisions and improve operational efficiency.
  • Excellent PC skills, particularly Microsoft Excel, facilitating data analysis and informed decision-making.
  • Strong communication and leadership abilities, inspiring teams and driving results.
  • Organizational and time-management skills, prioritizing tasks, and meeting deadlines.
  • Decision-making skills, evaluating options, and selecting the best course of action.
  • Graduate in any field, applying theoretical knowledge to real-world scenarios.
  • Critical thinking and problem-solving skills, tackling complex challenges and finding innovative solutions.
  • On-the-job training, developing skills through hands-on experience and continuous learning.
  • Confidence and skillful negotiating abilities, effectively communicating with clients and stakeholders.
  • Strong organizational skills to provide direction and motivation to the team.

Essential Competencies:

  • Attention to detail, maintaining high standards and accuracy in all tasks.
  • A minimum of 2 years' experience in people management roles, leading teams towards excellence.
  • Strong Communication Skills, conveying ideas clearly and concisely.
  • Leadership Motivation Skills, inspiring teams to achieve exceptional results.

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