
Professional Client Servicing Manager
2 weeks ago
Job Overview
We are seeking a highly skilled and experienced professional to manage client relationships, develop strategies, and deliver quality outputs on time.
Main Responsibilities:
- Client Engagement & Relationship Management
- Serve as the primary point of contact for client requirements and queries.
- Understand client objectives and ensure clear communication.
- Support the team in maintaining positive client relationships.
Strategy Support & Content Development
- Assist in creating communication materials such as briefing notes, presentations, and one-pagers.
- Gather insights, case studies, and industry news to support client deliverables.
- Contribute to thought-leadership and reputation management initiatives under guidance.
Execution & Coordination
- Coordinate with internal teams (design, strategy, execution) to deliver quality outputs on time.
- Track deliverables, timelines, and ensure processes run smoothly.
- Provide operational support to the Unit Lead/Manager for client projects.
Research & Insights
- Conduct basic research, competitor benchmarking, and trend tracking.
- Monitor industry and digital trends to identify potential communication opportunities.
Business Support
- Identify small opportunities for growth within existing accounts.
- Support the team in preparing pitches and proposals.
Reporting & Analysis
- Assist in preparing performance reports with clear insights and learnings.
- Ensure reports are accurate, structured, and aligned with client expectations.
Requirements:
- Minimum 2-3 years of experience in client servicing, communications, PR, or related fields.
- Strong communication and coordination skills.
- Good writing and presentation abilities.
- Awareness of digital media, influencers, and media landscapes.
- Proficiency in MS PowerPoint, Word, and Excel.
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