Cloud AIOps and MLOps Operations Manager

Job Description:

We are seeking a highly skilled Cloud AIOps and MLOps Operations Manager to join our team. The successful candidate will be responsible for implementing AIOps strategies, deploying observability solutions, and enabling AI-driven anomaly detection and root cause analysis.

The ideal candidate will have 5+ years of experience in technology work, with a strong background in Data & Analytics and cloud-based platforms. They will possess excellent communication skills, a customer-centric approach, and a growth mindset.

Responsibilities:

• Implement AIOps strategies for automating IT operations using Azure Monitor, Azure Log Analytics, and AI-driven alerting.
• Deploy Azure-based observability solutions (Azure Monitor, Application Insights, Azure Synapse for log analytics, and Azure Data Explorer) to enhance real-time system performance monitoring.
• Enable AI-driven anomaly detection and root cause analysis by collaborating with data science teams using Azure Machine Learning (Azure ML) and AI-powered log analytics.
• Contribute to developing self-healing and auto-remediation mechanisms using Azure Logic Apps, Azure Functions, and Power Automate to proactively resolve system issues.
• Support ML lifecycle automation using Azure ML, Azure DevOps, and Azure Pipelines for CI/CD of ML models.
• Assist in deploying scalable ML models with Azure Kubernetes Service (AKS), Azure Machine Learning Compute, and Azure Container Instances.
• Automate feature engineering, model versioning, and drift detection using Azure ML Pipelines and MLflow.
• Optimize ML workflows with Azure Data Factory, Azure Databricks, and Azure Synapse Analytics for data preparation and ETL/ELT automation.
• Implement basic monitoring and explainability for ML models using Azure Responsible AI Dashboard and InterpretML.
• Collaborate with Data Science, DevOps, CloudOps, and SRE teams to align AIOps/MLOps strategies with enterprise IT goals.
• Work closely with business stakeholders and IT leadership to implement AI-driven insights and automation to enhance operational decision-making.
• Track and report AI/ML operational KPIs, such as model accuracy, latency, and infrastructure efficiency.
• Assist in coordinating with cross-functional teams to maintain system performance and ensure operational resilience.
• Support the implementation of AI ethics, bias mitigation, and responsible AI practices using Azure Responsible AI Toolkits.
• Ensure adherence to Azure Information Protection (AIP), Role-Based Access Control (RBAC), and data security policies.
• Assist in developing risk management strategies for AI-driven operational automation in Azure environments.
• Prepare and present program updates, risk assessments, and AIOps/MLOps maturity progress to stakeholders as needed.
• Support efforts to attract and build a diverse, high-performing team to meet current and future business objectives.
• Help remove barriers to agility and enable the team to adapt quickly to shifting priorities without losing productivity.
• Contribute to developing the appropriate organizational structure, resource plans, and culture to support business goals.
• Leverage technical and operational expertise in cloud and high-performance computing to understand business requirements and earn trust with stakeholders.

Qualifications:

• 5+ years of technology work experience in a global organization, preferably in CPG or a similar industry.
• 5+ years of experience in the Data & Analytics field, with exposure to AI/ML operations and cloud-based platforms.
• 5+ years of experience working within cross-functional IT or data operations teams.
• 2+ years of experience in a leadership or team coordination role within an operational or support environment.
• Experience in AI/ML pipeline operations, observability, and automation across platforms such as Azure, AWS, and GCP.
• Excellent Communication: Ability to convey technical concepts to diverse audiences and empathize with stakeholders while maintaining confidence.
• Customer-Centric Approach: Strong focus on delivering the right customer experience by advocating for customer needs and ensuring issue resolution.
• Problem Ownership & Accountability: Proactive mindset to take ownership, drive outcomes, and ensure customer satisfaction.
• Growth Mindset: Willingness and ability to adapt and learn new technologies and methodologies in a fast-paced, evolving environment.
• Operational Excellence: Experience in managing and improving large-scale operational services with a focus on scalability and reliability.
• Site Reliability & Automation: Understanding of SRE principles, automated remediation, and operational efficiencies.
• Cross-Functional Collaboration: Ability to build strong relationships with internal and external stakeholders through trust and collaboration.
• Familiarity with CI/CD processes, data pipeline management, and self-healing automation frameworks.
• Strong understanding of data acquisition, data catalogs, data standards, and data management tools.
• Knowledge of master data management concepts, data governance, and analytics.