Senior Operations Leader

2 days ago

Nellore, Andhra Pradesh, India beBeeOperations Full time ₹ 25,00,000 - ₹ 40,00,000
Job Title:

A senior operations leader is needed to oversee property management, strategy execution and team leadership.

Key Responsibilities:

1. Strategic Leadership: Develop branch-level operational strategies in alignment with company goals.

2. Ownership of Property Operations: Ensure smooth functioning and high-quality service delivery at the property level.

3. Performance Metrics: Monitor branch performance metrics and implement improvements to achieve business objectives.

Team Management:

1. Leadership and Mentorship: Lead, mentor and manage large teams including managers, housekeeping, front office and security staff.

2. Culture Development: Foster a culture of collaboration, accountability and high performance within the team.

3. Training and Development: Identify training needs and organize capacity-building initiatives to enhance team capabilities.

Guest Experience:

1. Exceptional Guest Experiences: Uphold service standards and address guest feedback proactively.

2. Escalated Guest Concerns: Handle and resolve escalated guest concerns to maintain brand reputation.

Vendor and Stakeholder Management:

1. Relationship Management: Manage relationships with key vendors and service providers for timely and cost-effective service delivery.

2. Stakeholder Coordination: Coordinate with internal and external stakeholders to streamline operations and resolve bottlenecks.

Budget and Financial Management:

1. Property Budgeting: Oversee property budgets and ensure adherence to financial plans.

2. Cost-Saving Initiatives: Identify opportunities for improving efficiency without compromising on quality or guest satisfaction.

Compliance and Standards:

1. Operational Compliance: Ensure all branch operations comply with company policies, local regulations and safety standards.

2. Quality Audits: Conduct regular audits to maintain quality and operational consistency across properties.

Business Growth and Development:

1. Performance Improvement: Identify opportunities for improving property performance and guest occupancy rates.

2. Local Strategies: Collaborate with marketing and sales teams to develop and implement local strategies for attracting guests and increasing revenue.

Qualifications:

• A bachelor’s or master’s degree in Hospitality Management, Business Administration or a related field is preferred.

• Excellent problem-solving, decision-making and conflict-resolution abilities.

• Strong leadership and team management skills.

• Financial acumen and experience in budgeting, cost control and P&L management.

• Exceptional communication and interpersonal skills for effective guest, team and vendor interactions.

Benefits:

We offer competitive compensation package with Performance Linked Incentives (PLI), Provident Fund (PF), Employee State Insurance (ESIC) and complimentary accommodation at the property.

Additionally, we provide opportunities to work with a growing organization, make a significant impact in the hospitality sector, exposure to operations across pan-India properties and involvement in strategic decision-making.

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