Customer Service Leader

1 week ago

Chennai, Tamil Nadu, India beBeeLeadership Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

A leader who embodies the values of a customer-centric organization is sought after to join our team. This position involves leading by example and ensuring that every interaction with customers is nothing short of exceptional.

Key Responsibilities:
  • Act with integrity, honesty, and knowledge that promote a positive work environment.
  • Anticipate customer needs by constantly evaluating the environment and customers for cues.
  • Maintain a calm demeanor during periods of high volume or unusual events to keep operations running smoothly.
  • Assist with new partner training by positively reinforcing successful performance and providing respectful and encouraging coaching as needed.
  • Provide feedback to store management on partner performance during shifts.
  • Contribute to a positive team environment by recognizing changes in partner morale and performance and communicating them to store management.
  • Create a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners on shift to ensure operational excellence and improve partner performance.
  • Exhibit a willingness and desire to share knowledge and stories with others.
  • Deliver legendary customer service to all customers by acting with a customer-first attitude and connecting with the customer. Discover and respond to customer needs.
  • Develop positive relationships with shift team members by understanding and addressing individual motivation, needs, and concerns.
  • Execute store operations during scheduled shifts. Organize opening and closing duties as assigned.
  • Follow operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follow cash management and cash register policies and ensure proper cash management practices are followed by shift team members.
  • Maintain regular and consistent attendance and punctuality.
  • Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follow health, safety, and sanitation guidelines for all products.
  • Recognize and reinforce individual and team accomplishments by using existing organizational tools and collaborating with store management to find new, creative, and effective methods of recognition.


Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • Excellent communication and interpersonal skills.
  • Ability to lead by example and motivate team members.
  • Strong problem-solving and decision-making skills.
  • Experience in a customer-facing role is preferred.


What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.
  • The chance to make a real difference in the lives of customers and team members alike.


About Us
We are a company dedicated to delivering exceptional customer experiences and building strong relationships with our customers and team members. We value integrity, honesty, and knowledge that promote a positive work environment and encourage our leaders to embody these values in their daily interactions.

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