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Tech Support Associate Role
2 weeks ago
We are a fast-paced and agile team at REA Cyber City, dedicated to accelerating our global technology delivery through relentless innovation. We're looking for the best technologists, inventors, and leaders in India to join us on this exciting new journey.
Our MissionAs part of our End User Computing team, you'll help REA deliver outstanding tech support ensuring local and remote employees are happy and productive by empowering them with the best technology. Your ability to troubleshoot on the fly is your superpower.
Your Responsibilities- Provide face-to-face and remote support for staff.
- Offer technical support and advice on systems, devices, and user access management for REA Staff.
- Encourage self-service for staff to resolve technical problems using engaging articles, digital dashboard content, automated macros within our ticket management platform etc.
