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Transportation Compliance Specialist
1 month ago
About DAT Freight & Analytics
As a forward-thinking SaaS technology company, DAT Freight & Analytics has been at the forefront of innovation in transportation supply chain logistics for decades. Our mission is to provide cutting-edge solutions that empower customers to make informed decisions and drive business growth.
The Opportunity
We are seeking a highly skilled Transportation Compliance Specialist to join our Network Governance Team in Bangalore, India. This role requires an individual with strong compliance expertise and exceptional customer service skills to support our next-generation technology platform.
Candidate Profile
- Ambitious and detail-oriented professional with excellent communication skills.
- Ability to identify and resolve complex customer issues through active listening and product knowledge.
- Strong analytical and problem-solving skills with a focus on delivering high-quality results.
- Advanced customer service skills and a passion for providing exceptional support.
- Skill in handling difficult situations and empathizing with customers.
Key Responsibilities
- Handle inbound compliance-related calls and emails from customers.
- Review requests for service and verify customer eligibility according to established criteria.
- Monitor credit reviews on new and existing accounts and facilitate disputes when necessary.
- Research new accounts to ensure compliance with established criteria and regulatory requirements.
- Verify and validate broker and carrier authority, ensuring accurate records are maintained.
- Collaborate with internal teams to resolve customer complaints and improve overall customer experience.
Requirements and Qualifications
- 2-3 years of experience in a similar role, preferably in the transportation or logistics industry.
- Demonstrated expertise in compliance regulations and procedures.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong analytical and problem-solving skills, with attention to detail and accuracy.
- Bachelor's degree in a relevant field, such as Business Administration, Logistics, or Supply Chain Management.
Why Join DAT Freight & Analytics?
We offer a competitive salary range of $65,000 - $85,000 per annum, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off. Our collaborative and dynamic work environment supports professional growth and development, while our commitment to diversity and inclusion fosters a positive and inclusive workplace culture.
