Executive Career Development Specialist

2 days ago


Chennai, Tamil Nadu, India Crio Full time
Job Description

The Executive Career Counsellor plays a pivotal role in creating a profile of each customer based on their needs, desires, and ambitions. This profile is used to craft a tailored career plan, recommending relevant Skill-Lync courses to customers through expert advice.

This position requires daily outbound calls to connect with potential customers, understanding their requirements, and assessing the potential for successful sales. The Executive Career Counsellor must be adept at scheduling personalized sessions with technical experts and following up with customers regarding session attendance.

Key Responsibilities:
  • Develop strong communication skills to thoroughly understand customer needs and effectively communicate personalized career plans.
  • Show empathy to build rapport with customers over short telephonic conversations.
  • Demonstrate active listening skills to adapt to customer needs, asking relevant questions and engaging in coherent conversations.
  • Maintain thorough product knowledge to provide timely solutions to customers.
  • Cultivate time management skills to efficiently make calls, follow up with customers, and schedule sessions with technical experts.
  • Exhibit self-motivation to drive success and achieve set sales targets with minimal supervision.
  • Apply analytical thinking to interpret data and derive solutions.
  • Utilize CRM systems effectively to document customer profiles.
Requirements and Qualifications

A successful Executive Career Counsellor at Skill-Lync is one who can accurately capture all necessary information to create personalized career plans, follow through, and convince customers to attend sessions with satisfaction. They must coordinate with technical experts and pricing specialists to ensure relevant programs are pitched to customers.



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