Senior KYC Manager

2 weeks ago


Bengaluru, Karnataka, India beBeeCompliance Full time ₹ 3,00,00,000 - ₹ 5,00,00,000

About the Role:

The Manager will be responsible for leading a team of KYC analysts in a challenging environment and assist the team in facilitating greater efficiency and timely production of high-quality KYC profiles. This includes day-to-day management of the team, prioritizing requests, delegating tasks, monitoring progress, updating stakeholders, resolving problems, providing support, motivating the team, and ensuring expected KPIs and quality are met.

Key Responsibilities:

  • Lead a team of KYC analysts to achieve desired outcomes, including managing multiple priorities, coordinating efforts, and promoting a culture of excellence.
  • Act as a Checker for assigned processes, ensuring that they are completed at agreed SLAs with good quality.
  • Manage the KYC book of work by consolidating data, prioritizing requests from various stakeholders, and maintaining close connections with the onshore team.
  • Liaise with various departments and internal stakeholders to create collaborative work relationships, understand their data requirements, propose solutions, advocate team values, and obtain their support when required.
  • Be involved in both local and global projects actively and represent the KYC Team to respective Project Management teams to ensure that ultimate goals, objectives, and deliverables are met per expectations.
  • Work with relevant stakeholders to identify process improvement opportunities, propose system modifications, and devise data governance strategies.
  • Handle escalations promptly and provide resolution of issues, serving as the immediate point of contact locally for the team.
  • Act as a KYC knowledge center to the team, able to resolve queries related to high-risk KYC profiles.
  • Interpret regulatory/policy changes and communicate their implications to the team, establishing action points arising out of the same and incorporating the impact within laid-down procedures.
  • Keep abreast of developments within the financial regulatory environment and proactively educate the team on the same.
  • Ensure implementation and adherence to audit and compliance requirements and proactively highlight potential issues to management.
  • Provide timely and effective feedback on performance to the team regarding job objectives and mentor team members to achieve expected performance standards.
  • Plan for effective utilization of resources and exhibit complete ownership of the business.

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