Enterprise Solution Architect

Lead Solution Architect

As a seasoned solution architect, you will be responsible for leading the design and implementation of Dynamics CRM solutions. Your focus will be on efficiency and automation, ensuring that our customers' business processes are streamlined and optimized.

Key Responsibilities:

• "> Lead the design and implementation of Dynamics CRM solutions focusing on efficiency and automation."> Be a trusted solution advisor to customers and internal teams."> Conduct research into customers' use of technology platforms and design solutions to improve business processes and recommend roadmaps for business solutions."> Own the integrity and strength of the solutions recommended."> Identify and develop reusable solutions/accelerators/assets for enhanced process automation and client value addition."> Collaborate with different stakeholders (customers, partners, internal) to create prototypes as a means of eliciting requirements."> Collaborate with cross-functional teams to meet the solution architecture needs."> Review solutions and recommend improvements during project deliveries."> Groom & refine the product backlog in liaison with project stakeholders."> Guide the team on business solution architecture and best practices to ensure modularity, reusability, and productivity."> Define and enforce coding standards, guidelines, and best practices for development teams for developing and implementing scalable solutions."> Oversee program and project delivery ensuring alignment with strategic goals."> Review platform releases and educate internal teams & customers on new features."> Conduct product demonstrations to showcase features and functionalities."> Mentor and provide technical guidance to team members identifying training needs and establishing learning plans."> Mandatory to follow the norms defined in ISMS 27001.">

Technical Skills:

You should have a deep understanding of platform integration patterns and APIs system integrations software engineering patterns and development of architectural/high-level designs within defined architectural frameworks and software engineering patterns.

Comprehensive understanding of functional modules including:">

• "> Sales Customer Insights Customer Service Field Service Automation."> Microsoft Social Engagement Unified Service Desk Project Service Automation."> KB Management Voice of Customer."> Co-pilot / Azure OpenAI Studio."> Setup installation configuration & deployment of MS D365 CRM modules."> Hands-on experience in Power Pages Power Apps Portal (configuration customization and extension).">

Soft Skills:

You should possess proven ability to manage and deliver solutions for MS D365 CRM projects expertise in fitment analysis of customer requirements.

Experience with project problem diagnosis solution development client communication facilitation of decision-making and managing client expectations.

Ability to estimate large-scale MS D365 CRM implementation programs.

Strong knowledge of performance tuning in Model-Driven Apps implementations.

Experience in data integration and migration projects.

Strong knowledge of responding to RFPs/RFIs and proposal creation.

Expertise in program and project management risk identification and mitigation.

Strong background in strategic planning and execution control.

Exceptional stakeholder and vendor management skills.

Strong concise documentation communication and team-handling skills.

Experience leading and developing top-performing teams.

Previous work experience with US Australian or UK clients.

Certification in any modules (Sales Service Field Service Project Ops).

Certification in Microsoft Dynamics 365 Power platform basics MB 200.