Application Engineering Specialist

1 day ago

Delhi, Delhi, India beBeeAutomation Full time ₹ 15,00,000 - ₹ 20,00,000
Job Description:

We are seeking an experienced and proactive professional to fill the role of Application Support Engineer. As a key member of our global support team, you will be responsible for providing top-notch technical assistance and troubleshooting skills to ensure seamless operation of our applications.

Key Responsibilities:
  • Monitor and manage support tickets via JIRA and email.
  • Troubleshoot and resolve complex issues across various platforms, including IBM Sterling B2B integrations, UiPath RPA workflows, and database systems such as SQL Server, Aurora PostgreSQL, MySQL, DynamoDB, and BigQuery.
  • Meet defined SLAs for incident response and resolution.
System Monitoring & Maintenance:
  • Perform regular health checks and performance monitoring of applications, integrations, and databases.
  • Assist with deployment validations, patch installations, and performance tuning as needed.
  • Proactively escalate critical issues per escalation protocols.
Shift & Availability:
  • Provide support coverage 4 days a week in rotational shifts, including off-hours and weekends as required.
Documentation & Knowledge Sharing:
  • Maintain accurate and up-to-date incident logs.
  • Create and update knowledge base articles, SOPs, and troubleshooting documentation.
  • Contribute to knowledge transfer and onboarding of new team members.
Compliance & Security:
  • E nsure all activities comply with organizational and customer security standards.
  • Follow access and onboarding policies based on client environment guidelines.
Required Qualifications:
  • In-depth experience in supporting and troubleshooting B2B integrations and translation flows.
  • Strong hands-on knowledge of bot monitoring, error handling, and RPA job management.
  • Solid experience with AWS RDS, Aurora PostgreSQL, SQL Server, DynamoDB, and exposure to MySQL and GCP BigQuery is a strong plus.
  • Incident Management: Proven track record of working under pressure and adhering to strict SLAs.
  • Tools & Platforms: Experience with JIRA, ticketing systems, and monitoring tools.
  • Soft Skills: Strong analytical thinking, communication, and ability to work independently with minimal supervision.
Preferred Experience:
  • 5 to 10 years of experience in production application support roles.
  • Experience in multi-technology environments, with the ability to triage and resolve cross-platform issues efficiently.
  • Familiarity with cloud-native monitoring and alerting tools is an advantage.
What We Offer:
  • Exposure to cutting-edge cloud and automation technologies.
  • Opportunity to work with global teams and enterprise clients.
  • Rotational flexibility and work-life balance initiatives.
  • Supportive environment for continuous learning and upskilling.

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