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Customer Retention Strategist

1 week ago

Bengaluru, Karnataka, India BiteSpeed Full time

**About Us**

BiteSpeed is a cutting-edge SaaS startup revolutionizing the e-commerce landscape. Our mission is to empower brands to thrive in conversational commerce, leveraging innovative technology to drive growth and success.

We're proud to have over 2,000 Shopify brands across 50+ countries using our platform to boost revenue by 20% or more through Whatsapp marketing, chatbots, and multi-channel support.

Our team is driven by a passion for delivering exceptional service experiences that rival the finest establishments. If you share this vision and are eager to make a meaningful impact, we'd love to hear from you

**Your Role**

In this pivotal position, you'll be instrumental in driving customer retention and expansion, working closely with enterprise clients to maximize their value from BiteSpeed. Your expertise will help us scale our customer success function to meet the demands of rapid growth, while fostering a culture of trust, collaboration, and innovation.

**Key Responsibilities**

  • Develop and execute personalized strategies to ensure client satisfaction and loyalty.
  • Monitor product adoption, identifying opportunities to upsell and expand revenue streams.
  • Serve as a trusted advisor, guiding clients through the intricacies of our platform to unlock its full potential.
  • Cultivate cross-sell opportunities for new products and renewals, driving account-level growth.

**What We're Looking For**

We seek a seasoned professional with a proven track record in managing mid-market accounts and driving growth at a SaaS startup. If you're passionate about delivering world-class service, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply.