
Financial Transaction Expert
21 hours ago
Job Title: Payment Solutions
Job Description:We are seeking a highly motivated and detail-oriented professional to join our Payments team in the Asia Pacific region.
The ideal candidate will have excellent communication skills, be able to analyze complex problems, and provide creative solutions to meet client needs.
The primary responsibilities of this role include:
- Providing prompt and value-added inquiry services and solutions for clients
- Handling day-to-day client inquiries and requests relating to their accounts and transactions
- Taking ownership in pending cases by following-up closely and providing proactive updates to clients
- Ensuring compliance guidelines are followed at all times while meeting client needs
- Identifying and escalating issues in a timely manner
- Performing maintenance requests e.g. signature updates, call-back list updates, system updates, etc.
- Coordinating and following-up with internal partners
- Gathering and compiling information e.g. interest setup/rates, account list, pulling of account statements, payment cut-off time, etc.
In addition to these responsibilities, the successful candidate will possess strong analytical and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Required Qualifications:- Bachelor's Degree in Business, Finance, Economics, or related disciplines
- At least 1 year of experience in Banking industry
- Clear and effective verbal and written communication
- Active listening to understand customer needs and concerns
- Analytical thinking to diagnose problems and identify solutions
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