User Experience Coordinator

19 hours ago

Belgaum, Karnataka, India beBeeCommunity Full time ₹ 90,00,000 - ₹ 1,20,00,000

Role Description:

About the Position

We are seeking a skilled Community Engagement Specialist to join our team.

This role requires exceptional communication skills and a passion for delivering outstanding customer service, building and maintaining strong relationships with users, understanding their needs, and providing tailored solutions to enhance customer satisfaction.

Main Responsibilities:

  • Act as the primary point of contact for users, managing day-to-day communication.
  • Spearhead strategies to increase daily active users on the app by leveraging user-generated matchmakers, content creators, and moderators.
  • Develop upskilling and monetization plans for matchmakers, content creators, and moderators to ensure long-term engagement and success.
  • Collaborate with the product team to launch and optimize new features focused on user engagement, retention, and monetization.
  • Create and nurture micro-influencers within the ecosystem to drive matchmaking, virtual gifting, and radio shows.
  • Stay up-to-date with new social media trends, insights, and best practices to enhance engagement and grow the platform.
  • Oversee and support different speaking communities to foster a positive and interactive environment.

Key Requirements:

  • Minimum 1 year of experience in operations, campaign, or community management in Punjabi/Gujarati and Marathi speaking audiences.
  • Strong interpersonal and communication skills to build relationships.
  • Strong understanding of Punjabi/Gujarati and Marathi culture and language, excellent communication skills, and proficiency in social media platforms and community management tools.
  • Proven ability to work with language-specific content/creators, with an understanding of regional and global content trends.
  • Familiarity with app-based user engagement metrics and tools, as well as the ability to analyze data to drive decision-making.
  • Demonstrated ability to take full ownership of projects and drive them to successful completion.
  • Ability to work cross-functionally and manage multiple projects and priorities.
  • Analytical mindset with strong problem-solving abilities.

About Our Mission

We are redefining online interactions into meaningful relationships through a safe, inclusive, and fun social platform. We are a rapidly growing startup with a bold mission to transform connections for millions across India, LATAM, and MENA.

Why Join Us?

  • Impact at Scale: Shape experiences for millions while being part of the next big wave in social connection.
  • Rewarding Journey: Enjoy competitive compensation, equity options, and growth that parallels our explosive success.
  • Learn with the Best: Collaborate directly with founders and industry pioneers, supported by stellar investors like Krafton, India Quotient, and Elevation Capital.
  • Freedom to Thrive: Enjoy an unlimited leave policy and unparalleled ownership of your work.
  • Product-Centric Mindset: Work in a company where products take center stage, solving unique challenges with innovative solutions.

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