Network Infrastructure Specialist

4 days ago

Bengaluru, Karnataka, India beBeeRouting Part time ₹ 1,04,000 - ₹ 1,30,878

Job Summary

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As a Routing Technical Specialist, you will be responsible for leading and driving troubleshooting on customer reported issues.

You will isolate product issues at the hardware/software level, replicate customer environments in the lab, own and document communication among customers, engineering, and provide final fixes.

Key responsibilities include being a customer advocate for timely resolution of problems reported, understanding the environment/network and impact on business, and gaining in-depth knowledge of infrastructure and technologies present in customer networks.

Additional duties include partnering internally with other services teams to deliver focused support, participating in customer reviews, network trainings, and driving critical issues to resolution.

Responsibilities also include keeping other support teams trained on designated CFTS customer networks, practices followed, providing technical expertise and guidance during testing, deployment, and operational phases for CFTS customers, and participating in tasks such as new product development projects, knowledge base creation, trainings, and other documentation activities.

Preferred qualifications include excellent customer handling and communication skills, thorough understanding of Layer 3 - IP and related technologies, Layer 2 technologies, multicast protocols, MPLS, L2 and L3 VPN, traffic engineering, and VPLS.

Advanced multicast technologies, advanced datacenter technologies, Perl/Python/Unix/Expect scripting, and preferred certifications are also desirable.

Requirements

  • Excellent customer handling and communication (verbal and written) skills
  • Thorough understanding of Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS)
  • Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
  • Multicast protocols [IGMP, IGMP-snooping, PIM]
  • MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS
  • Advanced Multicast technologies- NG-MVPN, Draft Rosen
  • Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN
  • Perl/Python/Unix/Expect scripting

Preferred Experience

  • 2+ years extensive JUNOS experience OR minimum 3+ years experience in Troubleshooting Datacentre networks, Enterprise core networks
  • Platform Knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)
  • Preferred Certifications - JNCIS / JNCIP / JNCIE / CCNA / CCNP / CCIE and other equivalent

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