Merchandising Operations Lead

1 month ago


India Swiggy Full time
About the Team

The Merchandising team at Swiggy is dedicated to delivering exceptional results by amplifying user feedback and building tight feedback systems to help the product team create a user-friendly experience.

As a Manager, you will be responsible for leading your respective team with outstanding Turn Around Times (TATs). You will oversee the tools and configurations for your processes across cities, define, and drive a roadmap for gathering comprehensive on-ground feedback. This role involves working closely with the Tech, Product, Engineering teams, Business, Marketing, Central functions, and City teams to identify product problems, opportunities, and their impact on critical business metrics.

Key Responsibilities
  • Create a product configuration management roadmap and implement ticketing systems for changes.
  • Multitask and demonstrate diligence in learning Swiggy's internal merchandising tools and scheduling campaigns for allocated cities without errors.
  • Maintain regular communication with key stakeholders regarding configurations and ensure Inventory control for merchandising properties, preventing overbooking.
  • Ensure monthly Inventory configurations and notify City stakeholders.
  • Conduct quality checks on campaigns post-scheduling, catch errors, rectify them, and communicate to stakeholders.
  • Coordinate with product managers to develop dashboards aligned with execution requirements.
  • Recommend process changes to improve workflow, productivity, and quality of the final output.
Estimated Salary Range

We offer an attractive salary package ranging from ₹20 lakhs to ₹40 lakhs per annum, depending on your qualifications and experience.


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