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Technical ServiceNow ITOM Developer Position

7 days ago

Noida, Uttar Pradesh, India Coforge Full time
Job Overview:
Coforge is seeking a skilled ServiceNow Developer to join our team. As a key member of our IT operations management group, you will be responsible for designing, developing, and implementing solutions on the ServiceNow platform.

The ideal candidate will have excellent analytical skills, with the ability to translate business requirements into technical specifications. You will work closely with cross-functional teams to ensure the successful delivery of ServiceNow applications and modules, meeting the needs of the organization.

Responsibilities:

1. Requirements Analysis:
- Collaborate with business analysts and stakeholders to understand business requirements.
- Develop technical specifications that meet the needs of the organization.

2. Design and Development:
- Design and develop ServiceNow applications and modules, ensuring adherence to best practices and industry standards.
- Customize and configure workflows, forms, fields, scripts, business rules, UI policies, and other ServiceNow components.
- Implement and configure ServiceNow IT Operations Management (ITOM) modules, such as discovery, Service Mapping, event management, and CMDB (Configuration Management Database).
- Monitor and manage infrastructure events, alerts, and incidents using ServiceNow Event Management.
- Develop and maintain integrations between ServiceNow and other monitoring tools and systems.

3. Integration:
- Integrate ServiceNow with other systems and applications as needed.
- Develop and maintain integrations using web services, APIs, and other integration technologies.

4. Collaboration:
- Work closely with cross-functional teams, including system administrators, business analysts, and quality assurance teams, to deliver high-quality solutions.
- Collaborate with stakeholders to gather feedback and make necessary adjustments to meet evolving business needs.

5. Testing and Quality Assurance:
- Conduct unit testing and participate in quality assurance activities to ensure the reliability and functionality of developed solutions.

6. Documentation:
- Create and maintain technical documentation, including design specifications, user guides, and test plans.

7. Support and Maintenance:
- Provide ongoing support and maintenance for ServiceNow applications, troubleshooting and resolving issues in a timely manner.

8. Training:
- Train end-users and support teams on new features and functionality.