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IT Service Management Specialist
2 weeks ago
We are seeking a highly skilled IT Service Management Specialist to design, implement, and optimize IT service management solutions within the ServiceNow platform. The ideal candidate will have expertise in Incident Management, Problem Management, Change Management, Service Catalog, and CMDB, enabling organizations to improve IT operations and service delivery.
The successful candidate will collaborate with IT teams and business stakeholders to align IT service management solutions with organizational objectives. They will configure, customize, and deploy ServiceNow ITSM modules, including Incident, Problem, Change, Request Management, and Service Catalog.
The IT Service Management Specialist will ensure proper Configuration Management Database (CMDB) implementation for accurate IT asset tracking. They will also integrate ServiceNow ITSM with third-party tools such as monitoring, IT operations, and asset management systems.
A key aspect of this role is to develop dashboards, reports, and analytics to measure IT service performance and compliance. The successful candidate will provide end-user training and documentation to support adoption of IT service management best practices.
